Pre-opening team • Maintain consistent contact and provide sales and service to all customers • Understand and utilize data to identify sales opportunities and develop sales presentations • Make regularly scheduled sales calls on all key accounts

• Looking after guests, providing every possible service interaction and ensuring exceptional guest experience throughout their stay • Upselling to higher room categories • Promoting the resort's outlets (SPA, restaurants, etc.)

• Senior sales manager, Sales and Marketing department (Russia and CIS, USA, Europe and Airlines markets) March 2012 – August 2014 • Sales manager, Sales and Marketing department May 2010 – March 2012 • Guest relations officer, Front Office department September 2009 – May 2010

• Coordinating the work of various hotel departments • Introducing customers to the investment opportunities and familiarizing them with local legal procedures • Providing any information required on property purchase with the firm • Translating legal documentation and interpreting at client meetings

• Coordinating the work of company's departments • Introducing customers to the hotels' facilities and familiarizing them with local culture when on a tour

• Introducing customers to the holiday opportunities in Asia and familiarizing them with travelling procedures • Selling the tour packages (B2C) • Providing concierge service for corporate clients • Providing assistance in translating and interpreting for VIP clients when abroad

Faculty of foreign languages, English and German languages